Refund and Return Policy
At ShopTeeTee.com, we strive to provide you with a seamless shopping experience, and your satisfaction is our top priority. If you find that your purchase requires a refund or return, please review the following guidelines to ensure a smooth process:
1. Eligibility for Refund and Return:
- Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Returns and refunds are accepted within 30 days of the date of delivery.
2. Requesting a Refund or Return:
To initiate a refund or return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number.
- Provide your order number and a detailed description of the reason for the return.
- Wait for our response with your RMA number and any additional instructions.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong item or a defective product).
- We recommend using a trackable shipping method to ensure your return is received.
4. Inspection and Processing:
- Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
- Refunds will be issued to the original payment method, and you will be notified via email once the refund is processed.
- Please allow 14 for the refund to appear in your account, depending on your payment provider.
- We do not accept returns or provide refunds for personalized or customized items, unless they are defective or damaged.
- Clearance or final sale items are not eligible for return or refund.
- We reserve the right to deny returns that do not meet our policy requirements.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately with photographic evidence. We will arrange for a replacement or refund, including return shipping costs.
7. Contact Us:
If you have any questions or need further assistance regarding our refund and return policy, please feel free to contact our customer support team at email@example.com .
By shopping at ShopTeeTee.com, you agree to abide by our refund and return policy. We appreciate your trust in us, and we are committed to providing you with a positive shopping experience. Thank you for choosing us for your shopping needs!